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Questions & Answers

If you have any other questions not covered below, please feel free to Contact Us

 • What is a laboratory test?
A laboratory test is a health screening service that can determine many things about your health that may otherwise go undetected. The tests that you order are the same medically accepted lab tests ordered by physicians. A small sample of your blood is tested by a fully accredited Medical Reference Laboratory, and then analyzed for the tests that have been requested by you or your doctor.
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 • Why are these tests useful?
A regular physical examination helps to determine your level of health that a doctor can see, hear, or touch, such as vision, hearing, weight, respiratory functions, etc. A laboratory test provides additional information about your health that cannot be measured in such a way. Test results keep you and your doctor informed about health issues that may otherwise be overlooked.
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 • Will my insurance pay for this test?
Preventive Labs does not accept insurance claims. However, some insurance plans will reimburse you if it is written in the plan as a preventive coverage with no doctor's script. Other insurance plans will reimburse you if you have a doctors written script. Call your insurance company's toll-free number to find out in advance.
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 • Are these test covered by Medicare/Medicaid?
No. Only the laboratory that performs the analysis can be reimbursed by Medicare. If you are a Medicare patient you must have a doctor's order, your doctor must have a Medicare number, and your doctor must provide a diagnostic code accepted by Medicare.
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 •  I am healthy - why do I need a test?
Knowledge of your blood's chemistry is your best defense against degenerative disease. A simple blood test such as our Comprehensive Wellness Profile can indicate what is happening long before any symptoms of disease occur. Similar to a warning indicator on your automobile, your blood profile is one of the best warning indicators now known to medicine. When blood tests reveal abnormalities, it is urgent to reverse the warnings as quickly as possible to avert the danger of degenerative disease. Even a test result that is normal is useful: not only does it help to rule out potential problem areas, it establishes a baseline of normal ranges against which future tests can be monitored. When you understand these tests and the role blood plays in your body, you can keep your test values within normal ranges through diet, exercise, and proper nutrition. When you visit your physician, a history of laboratory reports that you have kept can often provide the clue to a proper diagnosis.
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 • Are these tests accurate?
Yes - a fully accredited Medical Reference Laboratory analyzes all test results.
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 • Which are some of the more popular tests?
Our most popular test for first-time clients is the Comprehensive Wellness Profile. This test establishes a comprehensive foundation of all aspects of your health, upon which future tests can be measured. Once this baseline has been established, many clients use the SuperChemistry as a regular check of progress, and to monitor the effects of a change in diet, exercise, or lifestyle.
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 • Why do I need a Complete Blood Count (CBC)
A CBC is the most frequently performed lab test. It provides a great deal of information about the three kinds of cells in the blood - red blood cells, white blood cells, and platelets. It is most frequently used as a screening test, as an anemia check, and as a test for infection, but it is also used to aid in the diagnosis and treatment of a large number of other conditions. Included in the CBC are hematocrit, hemoglobin, red blood cell count, red blood cell indices, white blood cell count, white blood cell differential, and platelet count.
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 • Why do I need a Thyroid Profile?
The thyroid is one of the most important glands in the body. This hormone regulates the metabolism of the body by increasing the rate of the reactions taking place in the body's cells. The test is used to evaluate the symptoms of excess (hyperthyroidism) such as unexplained weight loss, tremor, nervousness, rapid heart rate, diarrhea, or the sensation of always being too hot. Symptoms of too little thyroid hormone (hypothyroidism) are unexplained weight gain, tiredness, dry skin, or the sensation of always being too cold.
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 • How do I take a test?
Simply choose which lab test you wish to take from the list offered, select the most convenient laboratory location, fill out the client information profile, and select your method of payment. You will be sent a personalized requisition form by first class mail to take to your selected laboratory location. The technician at the laboratory will draw a small sample of your blood for testing. As you have prepaid for this service, no further payment will be required at the laboratory.
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 • Do I need to fast before taking a test?
To ensure absolute accuracy, a eight-hour fast is recommended.
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 • How will I receive the results of my test?
Your test results will be sent to you by first class mail on the business day following our receipt of the results of your test from the laboratory. Please allow ten business days to receive your results.
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 • Will I be able to understand the results of my test?
Yes - all test results include reference ranges and abnormalities found. A detailed explanation of each test can be viewed on this web site. Click here to view test result explanations and ranges.
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 • Who should I contact if I have questions about my test results?
Any questions regarding significant findings or abnormal levels should be discussed with your doctor. General questions about your test results can be sent to us by e-mail. Click here to send us your questions. All questions will be answered in a timely manner.
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 • Can I take the results to my doctor for a diagnosis?
Yes - . the tests that you order are the same medically accepted lab tests ordered by physicians, and your doctor will be able to discuss them with you. Your doctor will use these results in conjunction with your history and may even decide to order additional tests to confirm the results of any abnormalities.
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 • What do abnormal test results mean?
Abnormalities should be considered as an early warning system alerting you that it is necessary to reverse the condition immediately. To bring your test values back to within normal ranges, your doctor may suggest a change in diet, exercise, and nutrition.
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 • Shipping and Handling Charge
The processing fee of $12.00 is the only additional fee to your order. The charge goes towards processing of order, the detailed customization of requisition forms, postage, materials and draw fee at each site.
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 • Is my order refundable?
All orders are refundable within 12 months of order date less shipping and handling and $5.00 cancellation fee.
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 • What is the proper use of PreventiveLabs' drug screenings?
These drug tests are for screening purposes only. Positives have not been confirmed for legal use and specimens have not been collected under legal guidelines for secure collection, therefore results cannot be used for employment or other legal reasons. Although a negative result indicates no drugs were detected above the method's cutoff level, other methods may be used to detect lower levels of the drugs in the urine. Results can also be affected by the amount of urine excreted, weight or body type of person taking drug, acidity or alkalinity (pH) of urine, and frequency of drug taken. We offer two separate drug screening panels: Drug Screen Panel 1 and Drug Screen Panel 2. (Pricing may vary according to location you choose.)
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 • Do I need to see my doctor to get tested?
No, you do not need to see your doctor to get tested. PreventiveLabs.com is a direct to consumer laboratory service which allows you the consumer to take control of your health. You may order any blood or urine panel that is of interest to you. Remember a simple blood test could save your life.
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 • Do I need an appointment?
No, you do not need an appointment; you may go to one of our nationwide patient service centers at your convenience. You must first have the proper paperwork from PreventiveLabs.com, which will be sent to you following your order of your test panels.
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 • Are the results confidential?
Yes, all of the results are 100% confidential; in fact all of your information kept in our database is 128 bit encrypted and compliant with HIPPA Notices of Practices for Personal Health Information. Your result will be mailed directly to you via first class mail, unless requested otherwise.
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 • Who can I contact if I have questions about my results?
Please e-mail us at customerservice@preventivelabs.com regarding questions about your results.
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 • Why are the test here being offered for so much less than getting them from my doctor?
Due to the large volume of tests we process, we can provide lab tests directly to you at a fraction of the regular prices.
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